Tuesday, 10 December 2013

The Winter's Tale?

Hello Vending People!

To conclude The Winter's Tale, we just wanted to let you know that our letter, representing love's labour's lost has turned to being love's labour's won.

For whilst those of the yellow arches might have felt that it was all much ado about nothing, it really has been a case of all's well that ends well.

If our moment of Shakespearean wandering has you confused, the McCafé YouTube video to which so many (but particularly the BDV (German Vending Trade Association) and the EVA (European Vending Association)) took exception to has been taken down from the internet and will not be aired on German TV again!

So whilst we may not still be lovin' it, we thank them for doing the right thing... eventually.

Thought you might be pleased to hear this!

The friendly vending geeks @24vend


Monday, 9 December 2013

Not quite a letter to Santa!

Good morning lovely Vending people

Having told you all that we "weren't lovin'" the golden arches take on vending, we decided to put digital pen to paper...

In case you haven't seen it elsewhere, then read our open letter to the folks in charge

Not quite a letter to Santa, but at least there's no ambiguity about our thoughts!

Tell us what you're thinking on this Merry Monday!  Ho! Ho! Ho!

The Friendly Vending Geeks



Monday, 2 December 2013

What a difference a day makes...

24 little hours...

Hello Again!

Yesterday we were "Outraged of Oxford" by an advert from the famous yellow arches that portrayed our industry in very poor light.

Well, 24 hours later, what do you think of this little gem (no, we're not vending lettuce, just yet!)

A world of difference - I guess we're "Happy of Hampshire"

Have you had your cup of coffee today?

Let us know what you think

The Friendly Vending Geeks at 24vend




Sunday, 1 December 2013

We're not "lovin' it"

Good morning lovely vending people

We're not sure if you've come across this advert yet, so we wanted to share it with you.  

Watch this clip

Thing is, we really thought that the clever people in the creative industries were done with lazy stereotypes and cheap jibes.

Seems not!

We're drafting a few words to the owners of the yellow arches, because frankly we're not"lovin' it"

We can add your name to that letter if you want; just get in touch with us and let us know

The Friendly Vending Geeks at 24vend

Monday, 25 November 2013

Jack and the Beanstalk

Reading over some industry data last week, we were struck by how coffee is an integral part of life as we know it in the UK.  It's probably that way too in many other countries around the world and "coffee culture" is growing, now slowing.  Being inquisitive types, we did some digging...

1 in 5 people in the UK go to a coffee shop every day - yes, DAILY!

The main colours of UK coffee shops are Red, Green and Blue!  Not sure which is your favourite of these high street brands, but they represent around 54% (market share) of the UK coffee scene...  In terms of locations, Big Red 1500, Big Green 760 and Big Blue 530; places to drink coffee, read industry reports and chat!  It's growing; + 7.5%  (2012); impressive no matter what colour you have pinned to the mast!

What's more interesting is that in total there are estimated to be just under 16, 000 coffee shops in the UK - that includes all of the independent and small chains (great coffee!) dotted on our highways and byways.

So, 16, 000; that's a big number, right?

Well, how about I raise you to 278, 000 as a B I G number?

278, 000 is the (2012) UK vending industry estimate of the number of hot drinks vending machines dotted in our offices, hospitals and leisure centres etc; down in 2012 by around 2.5%.

Another fact that you might find interesting is that the average cup of coffee in the high street will set you back at least a  rocking £2.20 and more if  you add 'ccino, frappĂ©, mocha, decaf, soya, skinny, sprinkles (you get our drift) into the mix.  Growth, profit, loyalty are just some of the words you can associate with the Red, Blue, Green and other colours of the coffee world in which we co-exist.

I'm not sure how many of you reading this are supping a £2.20 cup of vended coffee.  Oops, didn't make you schlurp on your crema did we?

We've talked about this before on previous blogs and not much has changed.  The Big Colours of Coffee are eyeing our playground.  They love the high street as much as the next, but closed sites such as Offices must be on their maps!

Big Red has already made serious moves into Gourmet Vending!  Just calling it Gourmet changes the emotion that we engage when we think about buying from a machine...  they can dress it up all they like, and mess with our heads and our emotions but we know, truly we do, that it's just Vending (like we do!) by any other name.  Big Green is partying with a large Operator and who knows what Big Blue are up to in their Covent Garden coffee hot house.

As you're all smart boys and girls, you'll have spotted that nowhere in this article do we use the word Quality.  Now, you all know that we can't really tell a turnip from a tea-towel without a coffee fix, but it's pretty certain the the vending equipment we use makes excellent, consistent coffee that deserves more love and attention from the sipping public.  However, if we continue to flog it for 2 tenths of not very much because we've squeezed all value from the final brew, why are we surprised when our industry is slip, sliding away rather than racing to the top?

In the age old story, Jack watered his beanstalk and took great care; maybe we should all try to be like Jack... what say you?

So riddle us this; which would you rather be ...  growing at+7.5% or declining at -2.5%?

(all our data comes from Allegra Strategies or AVA)

Thanks for listening and let us know how you're winning the hearts and minds of vending consumers through great coffee!










Wednesday, 20 November 2013

Back in the saddle!

Hi lovely vending people

Well, what can we say?  Procrastination is indeed the thief of time and since the flurry, excitement and overall thrill of AVEX 2013, we have been remiss!  However, we're back in the saddle with news, stories and opinions about the wacky world of vending.  So, where to start?

Mmm, healthy vending.  This one will, as they say, run and run.  You know we're passionate about being healthy, living well and doing all that in the context of vending.  As such, it's been great to be asked back to support the AVA as they run the second year of their collaboration with UCB final year BA Culinary Arts students.  Just a quick recap if you're new to this topic.

In 2012, the AVA took the bold step of challenging the final year students to create products that can be both sold through the vending channel and are "healthy".  Since there's no agreed definition (anywhere) on what is healthy, they interpreted that in a number of ways, delivering ground-breaking, innovative and great tasting foods for different vending locations.  Well, so successful was the activity, that we are again challenging the students.  This year, however, we have set a calorie challenge!  We have asked them to aim for 250 to 300KCal for the product; that's about as tight as the specification gets.

Lots of industry experts have been on hand in the first few weeks to initiate the "Year of 2014" to the arts and crafts of vending.  A real honour and privilege to work with young chefs of tomorrow.  This week, they presented their concepts to an expert group of which I was a part - fantastic fun!  Without giving the game away, here are some headlines for me:

6 groups will present 6 unique branded, lower calorie vending products.  Awaiting the judging panel will be products that combine:


  • Sensory sensations 
  • Visual interest 
  • Appetising aromas
  • Sweet and savoury products many of which are allergen friendly or "free from"
  • Fresh innovative combinations of flavours and ingredients 
  • A range of  textures 
  • Exciting earth-friendly packaging
  • Social, Digital and Mobile brands that will engage their demographic and location

You see, I really don't want to steal their thunder and, as they hunker down in the test kitchens for the remainder of this academic term, they need to be able to perfect and develop their products for the judging panel.  I know it's a bit cheeky as I've had a sneak preview but trust me, it will be worth tuning in early in 2014 when the final products, brands and results will be known.

Get in touch and let us know what you think

Great to be on the bike again!

The Friendly Vending Geeks, Gillian & Neil at 24vend




Wednesday, 5 June 2013

Revolution?


Hello lovely Vending People

From Bob to Paul, Times are not only changing, but a Revolution is upon us!  Not a violent or discomforting revolution, but one that aims to move vending from vilified to venerated (not in the Papal sense, we’re optimists, not fools!)

Vending IS changing…  in quality, taste and content.  

Listen up, read on and book your place at Being Healthy taking place on 12th June at NEC Hall 3, during AVEX.

WHY should I do that, you ask?  Well, we know you’re all very busy and terribly smart, but we want you to be curious, to be involved in the conversation and  most importantly part of the future.  Attending Being Healthy 2013 is the ONLY place where you will…


  • Hear from UK and US vending colleagues on the positive benefits of broadening your offer to include healthy and “better-for-you” options and learn how to market these opportunities
  • Receive, hot off the press, a first edition copy of “Vending is Changing”; a white paper written by the AVA summarising its ground-breaking project with young chefs of the future – more choices, more potential, more opportunities
  • Hear hot off the press research from vending consumers on their needs and thoughts on healthy vending – and why it’s great for business
  • Sample a wide range of new and tasty healthy and free-from vendable products from some new UK based food companies

Thing is, good people, you have to be in the Seminar Marquee at AVEX on 12th June to experience all this and be up front and centre with these discussions.

Book now – only a few places remain and we’re laying on a fantastic lunch as part of the conference.  What’s not to love?

Be momentous, not inert!  The more, the merrier.

See you next week

Gillian & Neil, The Friendly Vending Geeks at 24vend